This is a very strange workaround that has actually worked. Plug in the Surface before powering it on The steps will be displayed on how to perform a Soft Reset on your Surface device. I’ve never had success with this but numerous resources online indicate a quick soft reset could be enough to resolve the issue.Ĭlick here and then select your Surface device model. If the battery is still not charging, try repeating the steps above to Re-install the battery driver.This will update the Surface Dock firmware. Once it’s download, launch the installer and follow the prompts. The Microsoft Surface Dock Updater tool will download.Select “ Surface_Dock_FwUpdate…“, and then click Next.Select the option to “ Download Surface Tools for IT“.Click here to navigate to the Microsoft Surface Dock Updater page.
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